We accept returns for calabriawatches.com sales only.
Purchases made from local stores or other websites must be returned to the original point of purchase.
If you are not completely satisfied with your watch, you may return the item for a full refund within 30 days of purchase.
To receive the refund, the merchandise must be returned in its original, unworn, undamaged condition with the original box, accessories, warranty and paperwork. Customers must contact our customer service to obtain an RMA number as well as shipping instructions by filling out the CONTACT FORM that we will send you by email. The RMA number must be clearly marked on the outside of the package. Packages without an RMA number outside are at risk to be rejected.
If you purchased using a credit card, the original purchase amount, less shipping, will be credited to your credit card. If you purchased by check or money order, a refund check will be mailed to the billing address on your order. Please return the watch in the original box with all original packing material, manuals, and any other items that came with the watch.
You are responsible for return shipping costs. For your protection, we recommend you insure your return shipment. We cannot be held responsible for items we do not receive. To return a watch for credit, it must be in new condition. We cannot issue refunds for watches that show signs of wear of use.
We cannot accept modified watches for credit. If links are added or removed from the bracelet we cannot accept the watch for return.
Exchanges after 30 days and worn watches are subject to our standard Warranty Policy. See Warranty Information in product instructions for details. Calabria reserves the right to qualify excessive use for damaged product.